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Bio Vet Lab Veterinary Clinic (“we,” “our,” or “us”) operates the website www.biovetclinic.com (the “Service”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.We are committed to protecting your personal data and ensuring transparency in how it is handled. By using our Service, you agree to the terms outlined in this policy.
Information Collection and Use
We collect different types of data to provide and improve our Service:
Personal Data
When you use our Service, we may ask for personally identifiable information, including but not limited to:
Name
Email address
Phone number
Address (e.g., for home visits or deliveries)
Pet medical history (for treatment purposes)
Cookies and usage data
Usage Data
We automatically collect anonymized data such as:
IP address, browser type, and device information.
Pages visited, time spent, and diagnostic data (e.g., error logs).
How We Use Your Data
Bio Vet Clinic uses collected data to:
Provide veterinary services and process appointments.
Communicate about your pet’s care or clinic updates.
Improve our Service and analyze usage trends.
Comply with legal obligations (e.g., medical records retention).
Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share it in these cases:
Service Providers: Trusted third parties (e.g., payment processors, lab partners) who assist in operating our Service, under strict confidentiality agreements.
Legal Compliance: If required by UAE law or to protect rights/safety (e.g., court orders, fraud prevention).
Data Security
We implement industry standard measures (encryption, access controls) to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
International Transfers
If you are outside the UAE, your data may be transferred to and processed in the UAE, where data protection laws may differ. By using our Service, you consent to this transfer.
Third-Party Links
Our Service may link to external sites (e.g., pet care resources). We are not responsible for their privacy practices. Review their policies before sharing data.
Children’s Privacy
We do not knowingly collect data from individuals under 18. If a parent/guardian becomes aware their child has provided us with data, contact us to remove it.
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “effective date.” Continued use of the Service constitutes acceptance of updates.
Contact Us
For questions, requests (e.g., data access/deletion), or concerns about this Privacy Policy, email us: [email protected]
Biovet Lab Veterinary Clinic is a trusted pet care center in Dubai, dedicated to providing compassionate and expert veterinary services for cats and dogs. From vaccinations and wellness exams to grooming and advanced treatments, we ensure your pet’s health and happiness with gentle, professional care.
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